FAQ

Donor FAQ


Nonprofit FAQ

Q. What is Greater Helena Gives?

Greater Helena Gives is a 24-hour fundraiser to support the nonprofits around Helena. Any one can go on to the website or go to the onsite locations to make a donation to the nonprofit(s) of their choice. This is an opportunity to come together and give back to Greater Helena. Show your pride in being a Montanan in the Helena area!


Q. When is Greater Helena Gives?

Greater Helena Gives is on Thursday, May 4th at 6 PM to Friday, May 5th at 6 PM.


Q. Is my organization eligible to participate?

Any 501(c)(3) organization headquartered or providing services in the Montana counties of Lewis & Clark, Jefferson, or Broadwater is eligible to participate.


Q. Why should my organization participate?

Greater Helena Gives is a great way to boost your organization’s fundraising efforts. Greater Helena Gives provides eligible nonprofits the opportunity to reach potential new donors and provides the type of visibility that only a region-wide effort of this type can generate. To make the most of these efforts your organization should ensure that your profile is up-to-date on the site well ahead of Great Helena Gives Day and is custom-branded to tell your story. Learn more about using the tools.


Q. How can my nonprofit participate?

Search for your organization by name or EIN here. If you do not see your organization listed, you will have the opportunity to create your organization’s profile. Please sign up for our Getting Ready webinar Monday, February 27 which will walk you through the process and be sure to check out the support articles. If you have questions about Greater Helena Gives, please reach out to Megan Mullaney at meganmullaney3@gmail.com. For questions about the registration process, setting up your profile, or for general technical support, please use the blue chat bubble on the bottom right corner of your screen or email info@greaterhelenagives.org.


Q. How much does it cost?

A $50 participating fee is charged up front for organizations to participate in Greater Helena Gives. It is free to maintain a profile on the GiveGab platform year round. GiveGab retains a 2% campaign management fee from all donations, capped at $20 per donation. Credit Card processing fees are an additional 2.2% + $0.30 for standard credit cards and 3.5% + $0.30 for AMEX. Donors are given the option to cover the fees and a majority of them do. If they cover the processing fees, 100% of their online charitable gift will go to your organization.


Q. What is GiveGab?

GiveGab is an online giving platform that helps nonprofits raise money, engage donors, and manage volunteers quickly and efficiently. GiveGab offers a full portfolio of simple and easy-to-use products that allow organizations to function in a more streamlined manner.


Q. What is the deadline to ensure my participation in Greater Helena Gives?

The deadline to register and have guaranteed inclusion in Greater Helena Gives is March 31st. Your profile on GiveGab is available 365 days a year for fundraising and volunteer management.


Q. Can more than one person claim admin access on our organization’s page?

Yes, pending approval from existing administrators. All administrators will need to create profiles on GiveGab. Every person who has administrative access will receive emails about updates to their page.


Q. How much of the donation will go to our organization?

GiveGab retains a 2% campaign management fee from all donations, capped at $20 per donation. Credit Card processing fees are an additional 2.2% + $0.30 for standard credit cards and 3.5% + $0.30 for AMEX. 100% of all donations are tax-deductible for the donor. All donations will be officially receipted for tax purposes by GiveGab.


Q. When will we receive the donated funds?

Organizations will receive all donations, less any uncovered processing fees, within 3 business days via direct deposit as long as bank routing and account information has been verified. GiveGab uses a PCI Level I compliant payment service to ensure that all financial data is secure.


Q. How does an organization know who has donated and how much? Can I download a donations report?

All organizations that participate in Greater Helena Gives will be able to access and download a .CSV file of their donations via their administrative dashboard on GiveGab. The report is updated in real-time and will include the donation payout date for bank account reconciliation, donation information (including a breakdown of the fees), and the donor's name and contact information. Click here to download a sample donation report.


Q. How can our organization be most successful with the Greater Helena Gives event?

Check out our tips in the Nonprofit Toolkit or attend a webinar.